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Any negatives to buying Canyon?


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Can you only buy these direct from Canyon, or can you get it through a bike shop.

Bike shops are great for fixing little problems and handling any warranty issues.  Far more hassle if you need to do that yourself.

Is there a Canyon distributor close to you, or will you need to deal with someone overseas?

No personal experience, but from what I've seen the Canyon bikes look great. But I prefer to buy via a 'good' bike shop that will look after me after the sale.

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Not sure what they're like now but they were a complete shit show a couple of years ago. Couldn't answer simple basic questions. Emailed the EU to ask and they sent my enquiry back to Australia 🤦‍♂️ 

I never ended up buying a Canyon, after hearing about a few issues, especially with spare parts. Went with local and would continue to do the same personally. 

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Just bought one and love it. After my order it arrived 7 days later. It was easy to put together. The only issue I had was I didn't know where to charge the Di2. I rang the Aussie service centre and they were great. You charge it via a small plug in the bar end. Couldn't see that without my glasses. Thoroughly recommend

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Have just purchased a new gravel bike and would have loved to go with Canyon but I struggle with shelling out bulk coin for something I can see and touch in the flesh prior.

On paper they look excellent value but as above!

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47 minutes ago, Ayto said:

Have just purchased a new gravel bike and would have loved to go with Canyon but I struggle with shelling out bulk coin for something I can see and touch in the flesh prior.

On paper they look excellent value but as above!

I was the same but I got to ride one at the TDU, so knew what I was getting

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I’ve had 3. Great bike like lots of other brands, the biggest attraction is value for money at the higher end.

Service for ordering parts has been exceptional for me, generally call me the day of an email to clarify and then the part arrives within a couple of days. The one limitation is that I have found bike shops can’t get their parts (and visibility) through normal supply chains and tend to raise their hands if there is an issue.

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Canyon Oz (And EU) are great and very very easy to deal with probably a lot easier than some bike shops these days 


bikes are amazing and great value especially in the mid to high end 

you won’t  get better with German enginering thrown in 

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On 06/11/2020 at 4:02 PM, 2bruisedplums said:

I need a new road bike and am thinking of a new Canyon Aeroad. Has anyone had any negative experiences with Canyon?

I don't have one but a couple of friends do.
Just comparing my experience of owning a Trek vs their experience.
One had a frame that needed replacing and they said it was a major hassle.
I had an issue with a Trek part and they simply replaced straight away.
Trek or other in store brands can discuss face to face. 
Trek has life time warranty on the frame and with any parts I can simply speak to them to discuss. With Canyon its all online.
With Trek I don't pay for shipping. Canyon you do.
In store you can negotiate the price, Canyon don't. (In my experience)

I have considered a canyon but didn't find them to really be that great when it comes to value. (For Tri bikes)

In store you can also see bikes in the flesh before making a decision. Not an option with Canyon.

Also I purchased a speed concept which has gone up in price from $5,500 to $6k. 
However comparing to a Canyon speedmax in a similar spec which however comes in DI2 not mechanical is $9,149 + $199 for postage and then need a mechanic to build. 

If comparing similar road options:
Trek Madone disc with carbon wheels and Ultegra di2 $11,799
Canyon aeroad disc with carbon wheels and Ultegra di2 $7,849 +199 for shipping + build 

The road options there is certainly better value. 
However Trek road bikes I believe are over priced and there are better options out there when it comes to value to compare it to.

What are the most important things for you? 

For me I haven't found a bike to beat the speed concept but it would be hard for me to find something to beat the aeroad for an aero road bike with high end on a budget as the focus. 

 

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I agree with Macka. Canyon seemed to have come back to the field in pricing. Once really good, now seemed middle of the pack.

For example, you can pick up a Giant Trinity Advanced Pro 2 TT bike, with better components, integrated aero bottles and components and a power meter for the same price at a CF 7.0 and you can see it in store with local bike shop support as Macka mentioned.

The Canyons are sexy though 🙂

 

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When I was looking (admittedly a couple of years ago), with the equivalent Giant women's roadie I had to choose between di2 and disc brakes - hopefully giant has lifted its game since then 

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Only negatives are deciding between colours and models (I went stealth black ultimate) and obsessing over the tracking updates.

Only took a week or so for the roadie once orders but I couldn’t stop myself from looking for updates. Experience so good a few years ago with road bike I bought a mtb from them last year. Couldn’t be happier. Amazing bikes. Comes mostly assembled, just have to attach handlebars, seat post and front wheel. Tuned and indexed perfectly. No mechanic needed.

Someone in Melbourne rang after mtb purchase as sales / service follow up. 

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I bought a Speedmax CF 7.0 from Canyon a few months back. Nothing but praise for the buying process. Punched in my height and inseam and was recommended a Medium. Bike arrived in 7 days. Well packaged in the bike box. Was very easy to assemble (non DI2 it must be noted). Love the bike and would definately buy from them again.

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  • 4 weeks later...
5 hours ago, Lost in transition said:

2 year warranty on bikes that never leave the road. Pretty shit

6 year warranty on road bikes. Not sure why its only 2 on tri bikes

Whats most important is that they actually stand behind their warranty.

I have an Orbea roadie that I destroyed the BB bearings. Replaced with dura-ace bearing and then I stripped the threads on the shell. That was when I first started riding after being into lifting weights for many years and could put down 1800+ watts. Shame it only lasted for a couple of seconds 🙂

Should have been an automatic replacement of frame. Australian distributors authorised the warranty, Orbea HQ in Spain told me to go jump.

LBS came to the rescue and had the BB shell re-tapped to an Italian thread so I could keep using the damn thing. Paid out of his own pocket and then dropped the brand when they wouldnt re-imburse him.

So the length of the warranty is (sometimes) irrelevant. Its the companies customer service that counts

 

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2 minutes ago, IronmanFoz said:

Says 6 years on the tri bikes I have looked at on the website.

Sample:

https://www.canyon.com/en-au/road-bikes/triathlon-bikes/speedmax/speedmax-cf-7-disc/2554.html?dwvar_2554_pv_rahmenfarbe=YE%2FBK

Refer to bottom right hand side.

  • + Financing with Splitit - Interest-free instalments
  • + No Hassle Assembly
    No Hassle Assembly

    We developed the Bike Guard box ourselves, to ensure your bike gets to you in perfect condition.

  • + 6 Year Guarantee
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14 minutes ago, Lost in transition said:

I read it like this. 2 years warranty, take photos, get approval, pack your shit and wait for another one. Its on Canyon.

6 year gaurantee if something goes wrong after the 2 years, same process, only this time pack your shit, and you pay for all the shipping and related fees.

I read it the same as you.

However, the most interesting thing there (at least to me) is that within the first two years, they will replace even if you are not the original owner.

I dont know of ANY other brand that does that.

Lots of brands with "lifetime" warranty that is void the second you sell the bike

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Yeah, fair enough, that is a point of difference, but for most of us, a very very very small segment move bikes on that quick. (Says a guy riding a 2008 Cervelo) hahaha.

Now let’s discuss Wiggle’s shit return policy when the rest of the online clothes world offers free returns for incorrect sizes haha.

 

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23 minutes ago, Mr Tinman said:

I read it the same as you.

However, the most interesting thing there (at least to me) is that within the first two years, they will replace even if you are not the original owner.

I dont know of ANY other brand that does that.

Yeah but then the rest of the warranty period is null  if you are not the original owner. 
Weird stuff. 

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16 minutes ago, Lost in transition said:

Yeah, fair enough, that is a point of difference, but for most of us, a very very very small segment move bikes on that quick. (Says a guy riding a 2008 Cervelo) hahaha.

Now let’s discuss Wiggle’s shit return policy when the rest of the online clothes world offers free returns for incorrect sizes haha.

 

Im still riding* my 2008 P3C too!

*By riding, I mean its hanging on my garage wall with no wheels and no crank!

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4 minutes ago, roxii said:

Yeah but then the rest of the warranty period is null  if you are not the original owner. 
Weird stuff. 

True

Are you still riding these days or the dodgy hip ended that too?

I only ask because if your so crippled, I may have a chance to hand your arse to you on a ride over Christmas 😆

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I’m able to ride, I’m just hugely unmotivated and haven’t ridden for a month or more. 
If I can get motivated to throw the leg over I’ll give you  a call. But we don’t have the van anymore so I’m not down there regularly anymore. 

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15 minutes ago, BarryBevan said:

Geometry that doesn’t work for a lot of people, but that’s basically the whole bike industry convincing people to shell big dollars on long and low bikes that work well for pros 

Thats the bike industry as a whole it would seem

Lots of big name brands around here with a tower of spacers and a flipped stem.

I actually ordered an Endurace. Its not as low as the pure race bikes, but not as tall as the endurance offerings from other brands. 

Means I get to look cool with a slammed stem but still ride a sensible position

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12 minutes ago, Mr Tinman said:

Thats the bike industry as a whole it would seem

Lots of big name brands around here with a tower of spacers and a flipped stem.

I actually ordered an Endurace. Its not as low as the pure race bikes, but not as tall as the endurance offerings from other brands. 

Means I get to look cool with a slammed stem but still ride a sensible position

I would have gone the eundarace for that reason. At the mid sizes bikes work well and then tend to get progressively worse as they go to the smaller and larger ends of the range.

Trek and Specialized despite being pricey, spend a tonne on research and make bikes that fit a bigger range of people, while still having super racy bikes as well

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https://geometrygeeks.bike/advanced-search

https://geometrygeeks.bike/compare/trek-domane-2019-58-cm,specialized-s-works-venge-2019-58,canyon-cf-ultimate-8-0-disc-2019-xl,canyon-cf-ultimate-8-0-disc-2019-l,specialized-roubaix-2020-58/

Fit is totally individual, the endurace is 289 612 in a large trying to compare like for like. I sis not like the height of the roubaix to start with and I'm on their XL.

But now that I run a 12 mm stem I can literally get my back low and flat and TT pretty dam well.

After years of getting bikes where the drop bars were too far away I am glad that I went roubaix and would have liked to see the domane but in april you couldn't get a bike

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2 hours ago, Mr Tinman said:

And I’m riding a small frame 

very short head tubes in the major brands in small/medium frames 

I like canyon and mist likely could have done well on endurance or ultimate it’s not like we are talking giants Level of fit and quality 🤭

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I bought a Canyon Ultimate a couple of years ago. Could tell when the box arrived it had had a torrid trip getting here as there were some punctures in the outside box. Took photos as I unboxed it and there was some frame damage. Rang Canyon Australia, they organised a new replacement straight away and organised a pick up of the damaged bike and threw in some merch as an apology (despite it really being a DHL issue). Appreciate this is different to a warranty claim after a couple of years of use but my experience with them has been excellent.

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1 hour ago, BarryBevan said:

I like canyon and mist likely could have done well on endurance or ultimate it’s not like we are talking giants Level of fit and quality 🤭

Lol

i could have got a giant at a very good price

Built a house a few years ago for an owner of an LBS and he said I could go through him and get employee discount pricing 

but the giants just don’t appeal to me

no point buying a bike you aren’t existed to ride

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The eagle has landed!

Quick spin after setting up (mostly)

Damn those discs stop crazy well and the modulation is outstanding.

Red AXS is a bloody nice groupset and so far (only a very short ride to bed in the discs), the shifting from small to large chain ring and back again has been very slick, so much so that I had it set in synchro shift and I didn't even realise it had shifted into the big ring until I slowed right down and it shift back into the small ring.

Bike is sweet, picks up speed really nicely and the 50mm deep wheels seem to handle gusty cross winds really well.

If Im going to be super picky, I would like to be able to pick the point at which the synchro shifting drops back from large to small chainring. I think it holds on to the large ring 1 gear to many.

Super impressive , as it should be for the price

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