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Phone scammers - I'm an idiot


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I got scammed. Yep I feel dumb but posting so others don't get caught. 

Received a call while was out riding from Vodafone. I was bored and just doing a recovery ride on a local bike path so I took the call via headphones. 

- I was thinking it could be a scammer so asked for a confirmation sms. They said sure we just need your 4 digit code to send you the verification code. For some reason I gave it to them. Tired, bored, stupid, not thinking.

- immediately I get a sms from vodafone (normal practice & It was from a number I had receipted messages from them in the past) confirm the number to the guy on the phone. Being a long time customer blah blah blah. I'm due for an upgrade. We were looking into doing it anyway so my daughter could have my old phone. 

- I agree to the upgrade. Confirm name, & delivery address for shipping. I didn't give them credit card details or anything. But everything seemed ok. They confirmed we had 14 days to return the phone if we decided we didn't want the upgrade. 

My wife was like "well that's good", but for some reason she thought she would google vodafone scam. 

With in a few seconds I got a text from vodafone. My delivery address had been changed. They said they had my old address on file which makes sense as we had moved since i got the phone. 

My wife luckily did a search found a video of another guy who had been scammed. 

We quickly logged in and they had already changed my delivery address and email associated with my file. I assume the upgrade was going to be sent to their home or a house they would be sitting out the front waiting for the delivery. 

 We rang vodafone & because the address & email I gave them didn't match the account they couldn't change the pin associated with the account. But they changed the delivery address and email because I had the right pin. Which is strange as the scammers could have just changed it back.

Talking to the fraud team they agreed to change the PIN on my account because I could confirm my drivers license number they had on file that I used to open the account.  So now they can't change the delivery address or email address back. 

Since then the scammers are trying to change the details back because I got a message from vodafone saying "live chat" was disconnected. They must be trying to get access via the old pin via live chat.

I'm tipping the new phone would be ordered against my account and shipped to the address in Victoria that my account had been updated to. They would track it via the shipping details sent to the new email account they had set up and then pick the phone up when delivered. I would be out of pocket for a new phone & stuck paying the bill. 

Vodafone were good about it & have stopped all orders etc against the account.  Being a Saturday night I'm tipping nothing would have shipped yet any way. 

We have put a hold on all our credit cards etc just to be sure. 

So next time I see ppl on Today Tonight sooking about being scammed, I won't laugh at them & think "how stupid are you", because I just got done.

Hopefully I caught it in time, the people from the fraud team at Vodafone were awesome and have assured me there will be no charges etc charged to me against the account. 

I just feel like an idiot. Not sure what I was thinking. I have had hundreds of these ppl try to contact & scam me in the past. This one just got me.  

I have lodged a report with the Victorian Police and given them the delivery address etc. 

Please don't be an idiot like me.

 

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Recently my daughter noticed $220 missing from her bank account. She is in Brisbane and there were some transactions with a florist in Newcastle. there was a $50 transaction which was cancelled then immediately followed by a $220 transaction. She contacted her bank to report it then rang the florist to inquire. They told her she (or at least her account) had ordered $220 bunch of flowers to be delivered to a Melbourne address. She told the florist it was not her and tried to cancel the flowers.  They wouldn't cancel tho order even though this was Saturday and the flowers weren’t  to be delivered until 2 days later on the Monday. They even refused to give her the address the flowers she was apparently paying for were being sent to. Anyway she told them she was reporting it to the cops and the bank. The bank eventually sorted it out and refunded her money about 2 months later. I wonder if someone working at the florist was somehow involved. 

Edited by Mike Del
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Your first mistake was taking a non emergency call on your bike. Riding is for riding, screw that phone, just ride.

Never agree to anything on the phone. Get them to text you their name and the OpCo they are attached to.  Ring Voda and confirm.  When I worked for Voda, we had this training all the time, not for us but to impart to friends and family.

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9 minutes ago, Mike Del said:

Recently my daughter noticed $220 missing from her bank account. She is in Brisbane and there were some transactions with a florist in Newcastle. there was a $50 transaction which was cancelled then immediately followed by a $220 transaction. She contacted her bank to report it then rang the florist to inquire. They told her she (or at least her account) had ordered $220 bunch of flowers to be delivered to a Melbourne address. She told the florist it was not her and tried to cancel the flowers.  They wouldn't even though this was Saturday and the flowers were to be delivered 2 days later on the Monday. They even refused to give here the address the flowers she was apparently paying for were being sent to. Anyway the bank sorted it out and refunded her money about 2 months later. I wonder if someone working at the florist was somehow involved. 

That's usually the case.  Our biggest handset scam was an inside job.

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I had my Spotify account hacked and email and details changed a few weeks back. 
 

first I knew was when I got an email from Spotify saying my details had been changed.  First time I’ve ever been hacked. 
 

then they tried using or hacking my paypal account linked to it.  
 

anyway it seems they somehow did it by using my details from my Sony PlayStation account that stupidly for me were the same.  
 

moral of story. Doing use the same password.

dont trust Sony. 
 

spotify were good. Said it happens all the time. 

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Yep never trust anyone that rings or txt is my motto 

I never answer my phone unless I know the number if the want me they will leave a message.

i don’t use email at all these days have a address but look at it probably once a monthly that  just to delete everything without opening it .

years ago I did take a call from the ATO.....saying I’ve paid to much and I have a refund due of 2 odd thousand dollars...

How would I like the payment haha

i told him cash would be fine and just meet me at the coffee shop after about 10min he abused me and hung up 😂😂😂 made my day !

 

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I (unfortunately) deal with CSA.

They rang me the other day. Didnt know it was them initially as call was from a private number. Convo went like this:

Me: Steve speaking

Them: Hello, can I speak to you for a moment

M: sure, who are you and where are you calling from?

T: I just need to ID you before I can tell you what the call is about

M: Yeah, don't think so

T: I will be able to fill you in completely once we have completed an ID check with full name, address, dob, mobile and email address.

M: again, don't think so

T: ok, well if you're not comfortable you can call us back on 13xxxx

M: not happening either. How do I know the phone numbers not a scam also?

 

I actually recognised the number and ended up getting online via MyGov and working out what they wanted, but what a stupid process.

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Guest Jim Shortz

Thanks B@W for the info 

 

I thought my debit card was being skimmed. Small amounts missing regularly at around the same time.... Looked at the place taking the funds and it was somewhere in Docklands in Victoria. Reported it to the bank immediately. 

 

 

 

 

 

Then realised that it was obviously the business base for the vending machine in the lunch room at work 🤦🏻‍♂️🤦🏻‍♂️😂

 

Fail 

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1 hour ago, Ayto said:

I (unfortunately) deal with CSA.

They rang me the other day. Didnt know it was them initially as call was from a private number. Convo went like this:

Me: Steve speaking

Them: Hello, can I speak to you for a moment

M: sure, who are you and where are you calling from?

T: I just need to ID you before I can tell you what the call is about

M: Yeah, don't think so

T: I will be able to fill you in completely once we have completed an ID check with full name, address, dob, mobile and email address.

M: again, don't think so

T: ok, well if you're not comfortable you can call us back on 13xxxx

M: not happening either. How do I know the phone numbers not a scam also?

 

I actually recognised the number and ended up getting online via MyGov and working out what they wanted, but what a stupid process.

Yeah that shits me. Legit places that call me asking for my details to confirm who I am.  
wtf. You called me 

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If I do answer the phone,I always say, look I'm out and about at the moment so can't get into things. Shoot me an email with the details and I'll call you back. 

If the're not legit, you don't get sent anything. 

 

other than that, I initiate any call to a legit number.  Then I'm ok to give them details. 

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6 hours ago, Jim Shortz said:

Thanks B@W for the info 

 

I thought my debit card was being skimmed. Small amounts missing regularly at around the same time.... Looked at the place taking the funds and it was somewhere in Docklands in Victoria. Reported it to the bank immediately. 

 

 

 

 

 

Then realised that it was obviously the business base for the vending machine in the lunch room at work 🤦🏻‍♂️🤦🏻‍♂️😂

 

Fail 

I fall for this and immediately hit the mental panic button.  Seems to happen at places like cafes that have those little 'calculator' type card machines for payment.

Some of them have the weirdest names.  One place I go to is the 'Handlebar Cafe' but comes up as ' Bespoke Cycling Solutions' and the other memorable one was at a cafe on in a mountain bike park called 'Food on the Hill'

There are a few others.  What makes it worse is when they don't do their reconciliation for a couple of days and you're trying to work it out by dates and thinking 'I didn't even leave the house that day'! 😧

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An older telephone scam was trying to get your full card number by them saying 'we have your card number, we just need that last 4 digits' and people used to give it to them without thinking.

Apart from the obvious hang up, the other response should be 'tell me the numbers you have'? Which of course they can't because they don't have it.

Or, asking for only the 1st and 3rd number of a password, then pretending they didn't catch it and and then asking for the 2nd and 4th. Old people fall for that one a lot.

We were worried about our Mum, so my sister and I bought her this. Realise it probably doesn't work in Oz but this thing is absolutely brilliant and gives us such peace of mind.

https://www.amazon.co.uk/TrueCall-The-Nuisance-Call-Blocker-White-Silver/dp/B002GP7HQM

 

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A great website to check for potential breaches is  ';--have i been pwned? (pronounced "poned")

This website looks at all the publicized breaches and checks if your email address is among the lot of hacked addresses.

If you signed up for something stupid and not secure - or even a big one that should know better - it is not so bad UNLESS you tend to use the same password - then you are up shite creek

My details have been breached by Adobe, LinkedIn and drop box.  They may or may not get the password but they will get all the other data stored along with it such as security questions, credit card details etc.  

Remember, there are only 2 types of databases on the internet - those that have been hacked, and those that don't know they have been hacked! :) Go and change all your passwords right now!! 

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On 27/09/2020 at 06:51, Peter said:

I had my Spotify account hacked and email and details changed a few weeks back. 
 

first I knew was when I got an email from Spotify saying my details had been changed.  First time I’ve ever been hacked. 
 

then they tried using or hacking my paypal account linked to it.  
 

anyway it seems they somehow did it by using my details from my Sony PlayStation account that stupidly for me were the same.  
 

moral of story. Doing use the same password.

dont trust Sony. 
 

spotify were good. Said it happens all the time. 

Kim Jong Un and co

I never answer my landline any more I just let it go through to the answering machine and invariably they hang up because they are not going to leave a number to call them back.

Fortunately, I don't think I've received any scam calls on my mobile number.

Edited by Slowman
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I’ve noticed an increase in the frequency of scam calls to my work mobile number, that look like valid Aus mobile numbers. It’s usually

 

- a recording recited in Chinese
- a recording claiming to be the tax office.

I hang up instantly I hear the recording on the other end. 

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Thinking about it more yesterday. The only difference between a legitimate contact call from Vodafone and the scammers was one the sequence of events. 

The text code, then pin code vs pin code then text code. Still kicking myself I missed it but glad we caught it. 

 

 

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I thought pwned was internet slang for owned?? 

It is....

The word "pwned" has origins in video game culture and is a leetspeak derivation of the word "owned", due to the proximity of the "o" and "p" keys. It's typically used to imply that someone has been controlled or compromised, for example "I was pwned in the Adobe data breach".

 

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It is....

The word "pwned" has origins in video game culture and is a leetspeak derivation of the word "owned", due to the proximity of the "o" and "p" keys. It's typically used to imply that someone has been controlled or compromised, for example "I was pwned in the Adobe data breach".

 

So wouldn't it be pronounced owned?

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Just now, more said:

So wouldn't it be pronounced owned?

Dunno, it was part of a topic at the big data security conference in Melbourne a while back. Some expert was talking about private data security breaches and he pronounced it poned - (that was how i found out about the website I linked above).  You can call if whatever you like, I don't really care... :) 

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Just now, PeterW said:

Dunno, it was part of a topic at the big data security conference in Melbourne a while back. Some expert was talking about private data security breaches and he pronounced it poned - (that was how i found out about the website I linked above).  You can call if whatever you like, I don't really care... :) 

Just interesting how things you never hear in person are supposedly pronounced. Who knows, when I was a yongin I got reprimanded by some wanker for referring to SAP as SAP when it was 'supposed' to be called ess aye pee...only for another guy years later carry on that it should be pronounced SAP...urghhh

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11 minutes ago, more said:

Just interesting how things you never hear in person are supposedly pronounced. Who knows, when I was a yongin I got reprimanded by some wanker for referring to SAP as SAP when it was 'supposed' to be called ess aye pee...only for another guy years later carry on that it should be pronounced SAP...urghhh

That's cool - anyway check out the website - it's pretty annoying to see that some supposedly responsible companies store you personal data (including your password in some cases) as plain text and also ignore their duty to contact you and tell you that they've been compromised. I for one, did not get any notification from DropBox LinkedIn or Adobe. if you 've got the appropriate credentials you can do an email domain search (ie work email)  for data breaches  (and find out who at your work is stoopid enough to use their work email on compromised porn sites... :))

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